Receptionist
Department: Administration
All positions at Founders Bank & Trust require a high level of commitment to exceptional client service and client relationship development. All Bank employees must be enthusiastic about this commitment and exhibit it at all times. The Receptionist must be approachable, demonstrating professionalism and warmth in all face-to-face, phone or written actions. As the first contact for FB&T clients, this position must exude confidence in FB&T and the ‘Raving Fans’ environment.
ESSENTIAL FUNCTIONS:
- Energetically develops a ‘raving fans’ environment when dealing with internal and external clients.
- Always greets clients by name in a timely, cheerful and efficient manner and directs them to the proper department or person.
- Politely and professionally answers main switchboard, direct calls to employees or e-mails them with messages, and answer clients’ questions concerning their accounts or information about the bank, in general.
- Assures exceptional client service by assisting client in a professional, timely and efficient manner while consistently applying the Raving Fans Standard.
- Updates various employee lists and manages birthday and anniversary card distribution.
- Manages cards/gifts for significant employee family events.
- Places orders for business cards and signage as requested.
- Keeps the lobby and kitchenette neat and stocked with coffee, magazines and candy.
- Prepares and places order for coffee and customer area supplies for the Cascade location bi-weekly.
- Coordinates building vendors ensuring work is complete and billing is accurate for services performed.
- Completes a variety of clerical tasks accurately, promptly and efficiently. This may include maintenance of retail manuals, typing reports, letters, and forms.
- Performs a variety of clerical tasks accurately, promptly and efficiently and aides executive assistant in various administrative capacities.
- This list of essential functions is not complete and will be supplemented as necessary.
KNOWLEDGE, SKILLS AND ABILITIES:
- Demonstrated client relations skills and a commitment to quality customer service.
- Strong communication skills (verbal, written and presentation) with the ability to interact professionally with employees and clients.
- Great attention to detail and excellent organizational skills.
- Demonstrated ability to prioritize and function accurately under pressure.
- Extreme sensitivity to confidentiality of clients and bank proprietary information.
- Advanced keyboarding and calculator skills with detailed and extensive experience using PC, Outlook, Word, Excel, PowerPoint.
- Ability to meet attendance requirements; this position is not exempt from overtime (non-exempt). The incumbent must work all hours necessary to perform job tasks described (at a minimum 8:15 am to 5:15 pmm) including all hours the Bank is open. Overtime is paid only with pre-approval by the Supervisor.
- Excellent credit history.
PHYSICAL DEMANDS:
Ability to move about the office effectively. Ability to effectively use all tools and equipment needed. Must be able to lift up to 15 pounds.
Interested applicants for this position should send current resume and salary expectations confidentially to:
HR Department
Founders Bank & Trust
P.O. Box 1828
Grand Rapids MI 49501-1828
or e-mail to:
humanresources@foundersbt.com
Founders Bank & Trust and Founders Mortgage Company LLC are both Equal Opportunity Employers.
